Refund policy
Effective date: September 2, 2026
Our commitment
We want you and your pet to be happy with your Petmiva purchase. If something is not right, contact us at support@petmiva.com and we will help you understand the available options.
15-day return window
You may request a return within 15 calendar days after the order is delivered. A return request sent after this period might not be accepted unless applicable law requires otherwise.
Return eligibility
To qualify for a return, an item must be in the condition in which it was received: unused, unworn, unwashed, free from pet hair or other signs of use, and in its original packaging with all tags, manuals, accessories, and components. You must also provide your order number or other proof of purchase.
For health and safety reasons, opened pet food or treats, opened grooming or hygiene products, personalized items, gift cards, and items clearly marked final sale cannot be returned unless they arrived damaged, defective, or incorrect, or applicable law provides otherwise.
Starting a return
Email support@petmiva.com before sending an item back. Include your order number, the item you want to return, and the reason for the request. If the item is damaged, defective, or incorrect, include clear photographs of the item, packaging, and shipping label.
If the return is accepted, we will provide instructions and the approved return address. Items sent without prior authorization might not be accepted. Do not mail a return to Petmiva's public business address unless our support team specifically instructs you to do so.
Return shipping
For returns based on preference, fit, size selection, or a change of mind, the customer is responsible for return shipping costs and for choosing a trackable shipping service. Original shipping charges are non-refundable unless required by law.
If an item arrives damaged, defective, or different from what was ordered, Petmiva will provide an appropriate resolution, which may include a replacement, refund, or prepaid return instructions. Contact us as soon as reasonably possible after delivery so we can investigate.
Exchanges
Contact support@petmiva.com to ask whether an exchange is available. Depending on inventory and location, the quickest option may be to return the eligible item and place a new order after the return is approved.
Refunds
We will inspect an authorized return after it arrives. If approved, the refund will be issued to the original payment method within five business days. Banks and payment providers may require additional time to post the refund to your account.
If more than 10 business days have passed since we confirmed that a refund was issued, contact support@petmiva.com.
Order changes and cancellations
Contact us immediately if you need to change or cancel an order. We cannot guarantee changes or cancellations after an order enters processing or ships. If the order has already shipped, the regular return rules apply after delivery.
Consumer rights
This policy does not limit any non-waivable rights or remedies available under applicable consumer-protection law.
Contact
NEAS, operating as Petmiva
5850 Cameron Run Terrace
Alexandria, Virginia 22303
United States
support@petmiva.com