Shipping policy
Effective date: September 2, 2026
Order processing
Orders are normally processed within one to three business days, Monday through Friday, excluding federal holidays. Processing time begins after payment and order details are successfully confirmed. Processing time is separate from the carrier's delivery time.
High order volume, address verification, product availability, severe weather, holidays, or other unusual circumstances may extend processing time. If a significant issue affects your order, we will use the contact information provided at checkout to reach you.
Estimated delivery times
Delivery estimates begin after an order has shipped. They are estimates rather than guarantees and do not include the one-to-three-business-day processing period.
| Destination | Estimated carrier delivery time |
|---|---|
| United States | 10–15 business days |
| Canada | 10–20 business days |
| Australia and New Zealand | 10–14 business days |
| United Kingdom | 6–12 business days |
| Europe | 10–20 business days |
| Other available destinations | Up to 20 business days in typical conditions; remote locations or customs processing may take longer |
The delivery estimate shown at checkout or in your shipping confirmation controls if it differs from this table.
Shipping charges
Available shipping methods and charges are displayed at checkout based on the order and destination. Promotions for free or discounted shipping apply only when their stated conditions are met.
Tracking
When tracking is available, we will send a shipping confirmation containing the tracking information. Carriers may require up to 48 hours to display the first tracking update. International tracking detail may be limited after a package enters the destination country.
Multiple packages
Products in the same order may be fulfilled from different facilities or arrive in separate packages. When this happens, you may receive more than one tracking number and packages may arrive on different days. You will not be charged additional shipping solely because an order is divided into multiple shipments.
Customs, duties, and taxes
International orders may be subject to customs inspections, import duties, taxes, brokerage charges, or other fees imposed by the destination country. Unless checkout expressly states otherwise, the recipient is responsible for these charges. Petmiva does not control customs processing or local government fees.
Address accuracy and changes
Customers are responsible for providing a complete and accurate shipping address. Contact support@petmiva.com immediately if an address needs correction. We cannot guarantee an address change after processing begins and are not responsible for delivery failures caused by an incorrect or incomplete address supplied at checkout. We will still make reasonable efforts to help locate or recover the package.
Delays, missing packages, and damage
Carrier delays caused by customs, weather, transportation capacity, service interruptions, or other circumstances outside Petmiva's reasonable control may occur. If tracking has not updated for an extended period or the estimated delivery window has passed, contact support@petmiva.com with your order number.
If tracking shows delivered but the package is missing, check the delivery location, household members, neighbors, and carrier notices, then contact the carrier and Petmiva. If an order arrives damaged, retain the item and all packaging and send photographs to support@petmiva.com as soon as reasonably possible.
Shipping restrictions
We may be unable to ship certain products to some locations because of carrier, legal, customs, or product restrictions. If we cannot fulfill an order, we will contact you and refund the affected item or order as appropriate.